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At LAFZ Jewellery, we want your shopping experience to feel just as meaningful as the piece you’re about to wear or gift. Below you’ll find answers to the most commonly asked questions — so you can shop with complete confidence.
Absolutely! In fact, most of our pieces are made-to-order and personalized — from custom name rings to engraved necklaces.
Yes! You’ll get a design preview to approve before we begin crafting your piece.
Production time depends on the complexity of your order. Exact delivery timelines will be shared at checkout. (Standard & urgent timelines coming soon.)
Changes can only be made before production begins. Please reach out immediately if you spot an error.
Yes, we ship to all major cities and towns in Pakistan via reliable courier partners.
Our delivery timeframes vary depending on your selection:
(Final delivery timelines will be updated soon.)
Not at the moment — but it’s coming soon!
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We offer both Cash on Delivery (COD) and Prepaid options, including:
Yes — all prepaid transactions are processed through encrypted and secure payment gateways.
Returns or refunds are only accepted for non-customized items and must meet eligibility criteria. Customized orders are final sale unless they arrive damaged or incorrect.
We’ll make it right! Reach out within 7 days and we’ll offer a replacement, correction, or refund depending on your case.
Yes, if applicable — but only under approved conditions. Please contact our team to confirm eligibility.
Customers are responsible for return shipping costs unless the issue is due to damage, defect, or mistake on our part.
Yes! Every order comes in elegant packaging, perfect for gifting — whether it's for a loved one or yourself.
We currently offer a gift note option. Just mention it during checkout or contact us right after placing your order.
We work with a wide range of materials based on your preference — including stainless steel, sterling silver, and gold-plated options.
Yes — our pieces are crafted to be durable, tarnish-resistant, and water-safe, unless specified otherwise for a unique finish.
We’re available Monday to Saturday — 24/7 — and happy to assist you!
📧 Email: lafzjewellery@gmail.com
📱 WhatsApp:+923047009944